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Customer Service

Payments                         Marshall Insurance

We know the headaches that come from DMV with a lapse in auto insurance and the anxiety of being in cancellation due to a late homeowner’s payment.  That’s why we offer many ways for our clients to make their payments on time.

Erie (payments by cash, check, or money order only-no credit cards)

  • By phone with a Pulse, STAR, NICE, or Excel debit card or checking account # at 1-800-387-1492
  • Online at www.erieinsurancepayments.com , click Customer Service tab, then Need to Pay a Bill
  • In our office (commercial door slot for after-hours payments)-We cannot make change.
  • Mail directly to Erie at 100 Erie Insurance Place, Erie, PA  16530

Kemper (payments by cash, check, money order, Visa, or Mastercard)

  • By phone with a check or credit card with us at 704-684-0082 or Kemper at 1-877-488-7488.
  • Online at http://www.ekemper.com/ with a check from checking or savings account, Visa, or Mastercard
  • In our office (commercial door slot for after-hours payments)-We cannot make change
  • Mail directly to Kemper at address on bill.

Progressive (payments by cash, check, money order, Discover, Mastercard, NYCE, Pulse, STAR, or Visa)

  • By phone with a check or credit card with us at 704-684-0082.
  • By phone with a check or credit card with Progressive at 1-800-999-8781
  • Online at http://www.progressiveinsurance.com with a check or credit card
  • In our office (commercial door slot for after-hours payments)-We cannot make change
  • Mail directly to Progressive at 6300 Wilson Mills Rd., Mayfield Village, OH  44143

Safeco (payments by cash, check, electronic check, money order, Discover, Mastercard, Visa, or American Express)

  • By phone with a check or credit card with us at 704-684-0082
  • By phone with a check or credit card with SafeCo at 1-800-332-3226
  • Online at http://www.safeco.com/ with a check or credit card
  • In our office (commercial door slot for after-hours payments)-We cannot make change
  • Mail directly to SafeCo Insurance at PO Box 6476, Carol Stream, IL  60197-6476

Filing a Claim                      Marshall Insurance

We hope you never experience a loss, but if you do, just follow the steps below for a smooth claim process.

If You Have a Claim…

1.  Contact our office at 704-684-0082,  704-684-0083 (fax), or gary@marshallins.net (email).

2.  If you are not able to reach us during business hours, call your carrier directly:

Erie  800-473-3882       (or 800-367-3743 for after hours & weekends)

Kemper  800-464-5108  (or 888-252-2799 for national claims line)

Progressive  800-888-7764

SafeCo  800-332-3226           Foremost  800-527-3907

3.  Discuss your circumstances with a claims adjustor to help you decide if you want to file a claim.

HOMEOWNER CLAIM

  1. Call the fire department or police authorities.
  2. Take whatever action necessary to protect the property.
  3. Contact our office.
  4. Make an inventory of damaged or missing personal property.

AUTO CLAIM

  1. STOP!  Do not leave the scene.
  2. Report the accident to police and cooperate with authorities.
  3. Get medical attention if needed.
  4. DO NOT admit fault or disclose the limits of your policy.
  5. Guard your property from further damage.
  6. Get the other driver(s) name, address, phone number, driver’s license number, & license plate number.
  7. Wait for the police to produce an incident report.
  8. Contact our office.