Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CJCoy J., Concord, NCCustomer since Sep 2011
“I love that when I call I normally get the same people and they always give good answers and take care of me usually the first time. It feels almost like family.”
- LCLee C., Landis, NCCustomer since Jul 2020
“Monica takes amazing care of us! Couldn’t ask for a better agent!”
- EDEarl D., Matthews, NCCustomer since Nov 2016
“It’s nice to be able to call the office and always get our questions answered. The staff is friendly and eager to help.”
- DWDiane W., Mint Hill, NCCustomer since Aug 2020
“I have always had a great experience, whether it is a simple question, saving me money, or working with insurance companies (home, auto and life). On top of that, they are so friendly, particularly Maranda and Stanna. ”
- AYAdam Y., Indian Trail, NCCustomer since Jun 2021
“You helped me find the right insurance for my needs. ”
- JRCharlotte, NCCustomer since Jan 2004
“I love your support. It is always effective and solid, sometimes a little too fast and brief with explanations but we get along fine. We have been together for almost 20 years if memory serves me right! You often remember even my birthday, sometimes even sent me a little gift card for my birthday. I miss that touch but I know mostly, you have my back. Thank you! ”
- DKDennis K., Albemarle, NCCustomer since Oct 2021
“Everytime I call in, someone answers, and most importantly, my questions get answered during that very call. Don’t change a thing folks!”
- MFMonroe, NCCustomer since Jan 2012
“After talking to someone at Marshall’s my auto payment was reduced. That helped me so much. Thanks.”
- MKMichael K., Concord, NCCustomer since Dec 2019
“Customer service is excellent! They give you options for the types of coverage that you are required to have in order to do business in NC. I am a licensed electrician, instead of giving me a bunch of coverage I didn’t need when I was just starting my business they actually gave me the cheapest and easiest way to get started! I wouldn’t go anywhere else but Marshalls Insurance.”
- ESElwood S., Lancaster, SCCustomer since Oct 2011
“You have always had our best interests. You reply to our calls rapidly and take care of our every need. You are very polite and professional. Even after moving out of state you went above and beyond to help us find another company to insure us. If and when we move back to NC we will still call you for our insurance needs”
- KFKendria F., Huntersville, NCCustomer since Aug 2007
“We always appreciate that we are able to call and speak to an actual person who KNOWS us when we call! Someone who cares and always suggest the best solutions for our coverage needs. Stana has been that to us for 10yrs at least! We appreciate the entire Marshall Insurance team! Thank you for your monthly tips and newsletters too! ”
- IBIrving B., Indian Trail, NCCustomer since May 2013
“Your entire staff has always helped me when I had to come into your office The young Lady on your front desk IS ALWAYS HELPFUL !”
- JRJames R., Indian Trail, NCCustomer since Jan 2013
“Your agency is on top of things. I cannot ask for a better response time. Your staff is knowledgeable. Superb Customer Service. What more can you ask for. ”
- DCDarryl C., Waxhaw, NCCustomer since Oct 2010
“I have been with Marshall Insurance for quite a few years and you have been as good as advertised when I have needed you. That means a lot!”
- DBDonna B., Sherrills Ford, NCCustomer since Nov 2016
“I have not had a problem arise that you have not been able to solve and solve quickly. Mandee is absolutely available!”